Privacy Policy
Effective Date: February 17, 2026
This Privacy Policy explains how DialStrike.com (the "Site" and "Service") collects, uses, discloses, and protects information. DialStrike.com is owned and operated by:
If you do not agree with this Privacy Policy, do not use the Site or Service.
1. Scope
This Privacy Policy applies to:
- Visitors to the Site
- Customers who create an account and use the Service
- Information processed when you connect third party services (for example Google Calendar)
- Customer Content that you upload or submit to the Service (for example CSV uploads and prompts)
This Privacy Policy does not cover how your business collects information from your customers or callers. If you use DialStrike to interact with your callers, you are responsible for providing any required notices and obtaining any required consents from those callers.
2. Information We Collect
We collect information in the following ways:
2.1 Information you provide to us
- Account and contact information: name, email address, business name (if provided), phone number (if provided), login credentials, and communications with us.
- Billing information: billing name, billing email, billing address (if provided), and payment related details.
- Customer Content and configuration: prompts, agent configuration, call flows, scripts, tags, routing rules, and other settings you create in the Service.
- Files and imports: CSV files and other content you upload to configure the Service, import contacts, import FAQs, build knowledge bases, or otherwise operate your workflows. These files may contain personal information depending on what you upload.
2.2 Payment and credit card information
We require a valid payment method to open and maintain an account. Payments are processed by PCI compliant payment processors. When you enter payment card information, it is collected and processed by our payment processor. We may receive and store limited payment related information such as payment method type, card brand, last four digits, expiration month and year, billing postal code, and a payment token from the processor. We do not need to store your full card number to provide the Service.
2.3 Phone number purchase and telephony information
If you purchase or provision phone numbers through the Service or connect your phone system, we may collect:
- Phone numbers you buy or connect
- Account identifiers with our telecom providers
- Call metadata such as call start time, duration, routing, caller ID, and call status
- Message and call event logs required to operate, troubleshoot, prevent fraud, and provide support
2.4 Call content, audio, transcripts, and AI outputs
Depending on your Service configuration and enabled features, the Service may process:
- Call audio (for example for real time agent responses)
- Transcripts, summaries, extracted entities, sentiment or intent signals, and structured call outcomes
- Voicemails and messages left for your business
- Notes, dispositions, and follow up tasks created from calls
You can control certain call handling and logging settings within the Service. Some data may still be processed temporarily to provide real time functionality.
2.5 Google Calendar and Google integrations
If you connect Google Calendar or other Google services, we may access and process Google user data that you authorize via Google OAuth, such as:
- Calendar list and calendar metadata
- Events, event details, attendee information, availability, and scheduling data
- Settings required to create, update, or delete events on your behalf
We use Google user data only to provide the functionality you request, such as syncing appointments, checking availability, and creating or updating events.
2.6 Automatically collected information
When you use the Site or Service, we may automatically collect:
- Device and browser information: IP address, device type, operating system, browser type, language, and approximate location derived from IP address
- Usage data: pages viewed, features used, clicks, session duration, referrer URLs, and error logs
- Cookies and similar technologies: used for authentication, security, preferences, analytics, and Service performance
3. How We Use Information
We use information to:
- Provide, operate, and maintain the Site and Service
- Create and manage accounts, authenticate users, and process payments
- Provision phone numbers, route calls, and deliver call handling features
- Process Customer Content (including CSV uploads and prompts) to provide the features you enable
- Connect third party services like Google Calendar and perform actions you authorize
- Provide customer support and respond to inquiries
- Monitor, debug, and improve performance, reliability, and user experience
- Secure the Service, prevent fraud, detect abuse, and enforce our terms
- Comply with legal obligations and protect rights, safety, and property
4. How We Disclose Information
We do not sell your personal information. We do not share your personal information for cross context behavioral advertising.
We may disclose information in the following limited circumstances:
4.1 Service providers and processors
We disclose information to vendors that help us run the Service, such as:
- Payment processors (to process transactions)
- Cloud hosting and storage providers
- Telephony and messaging providers (to provision numbers and route calls)
- Analytics and monitoring providers (to understand performance and diagnose issues)
- Customer support tools (to manage support tickets and communications)
- Security providers (to protect against fraud and abuse)
These vendors are authorized to process information only as needed to provide services to us and are required to protect it.
4.2 Legal requirements
We may disclose information if we believe disclosure is required by law or legal process, including a lawful order, subpoena, court order, or other valid legal request.
4.3 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction, subject to reasonable confidentiality protections.
5. Cookies, Tracking, and Signals
We use cookies and similar technologies to:
- Keep you signed in and maintain sessions
- Remember preferences
- Protect the Service and reduce fraud
- Measure traffic and improve the Site and Service
Do Not Track signals
Some browsers offer a "Do Not Track" signal. The Site may not respond to Do Not Track signals. You can manage cookies through your browser settings.
Global Privacy Control
Where required by applicable law, we treat user enabled Global Privacy Control signals as a request to opt out of sale or sharing for targeted advertising. Because we do not sell or share for cross context behavioral advertising, this signal generally has no effect on our practices, but we still honor it where applicable.
6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Service to you
- Maintain business records, billing, and audit trails
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Protect the security and integrity of the Service
Retention periods vary depending on the type of data and why we collected it. For example, billing and transaction records are typically retained longer than basic analytics logs. If you delete content within the Service, we will delete or de identify it within a reasonable period, unless retention is required for legal or security purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices
8.1 Account information
You can review and update certain account information through your account settings.
8.2 Marketing communications
You can opt out of marketing emails by using the unsubscribe link in those emails. We may still send you transactional or Service related communications.
8.3 Connected integrations
You can disconnect Google Calendar and other integrations within your account settings or through your Google account permissions page. Disconnecting may limit certain Service features.
9. California Privacy Rights
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, "CCPA"), applies.
9.1 Categories of personal information we collect
In the past 12 months, we may have collected the following categories of personal information (as defined by the CCPA), depending on how you use the Service:
Sensitive personal information: If you provide or upload it, we may process certain sensitive personal information such as necessary to provide the services you request.